TERMS &
CONDITIONS.

Bochike is an India-based streetwear clothing brand focused on personal style, comfort and individuality.

Our clothing categories include:

• Oversized T-shirts
• Regular-fit T-shirts
• Graphic and printed T-shirts
• Polo T-shirts
• Lowers and casual bottom wear
• Other ready-made apparel
• Customized and personalized clothing

Products available for purchase are displayed on our website. Product categories and availability may change from time to time.

By using Bochike, you confirm that you are legally capable of entering into a binding purchase agreement under applicable law.

Customers who are not legally competent to enter into contracts must place purchases through an authorized parent or legal guardian.

Users must provide accurate information and must not use the website for illegal, fraudulent or unauthorized purposes.

A customer account is required to complete purchases through the Bochike website.

When registering, customers agree to:

• Provide accurate registration details.
• Keep their account passwords secure.
• Maintain accurate contact information.
• Update shipping information when necessary.
• Report suspected unauthorized access.
• Avoid using another person's account without permission.

Customers are responsible for activity through their accounts to the extent permitted by law.

Bochike may take reasonable action against accounts involved in suspected fraud or unlawful activity, subject to applicable consumer rights.

We aim to provide accurate descriptions, photographs, measurements, colors, prices and fabric information for the products offered.

Customers should review the product information carefully before purchasing.

• Product size and fit
• Fabric composition
• Available colors
• Measurements and size charts
• Care and washing instructions
• Print or design details

Actual colors may differ slightly due to device screens and lighting. Reasonable manufacturing tolerances may apply to measurements.

However, these considerations do not remove consumer rights where products are defective, misdescribed or materially different from what was ordered.

Product availability depends on current inventory and production requirements.

Adding a product to a shopping cart does not reserve inventory.

If a product becomes unavailable after an order is placed, we will notify the customer and explain the available options.

Where Bochike cannot fulfill a paid order, the applicable payment will be refunded.

Product prices are displayed in Indian Rupees (INR) unless another currency is specifically shown during the purchase process.

• Product prices may change for future orders.
• Applicable taxes are disclosed according to the checkout arrangement.
• Shipping charges are calculated and displayed at checkout.
• Promotional discounts apply according to their stated terms.
• The total payable amount is shown before order confirmation.

If an incorrect price appears because of a genuine technical error, we may contact the customer to resolve the issue or, where legally permissible, cancel the affected order and refund the amount paid.

Customers may purchase available products through the Bochike checkout process.

Order confirmation indicates that we have received the customer's order details.

Fulfillment remains subject to applicable payment checks, inventory availability and legitimate operational requirements.

If an accepted order cannot be fulfilled, we will arrange an appropriate resolution or refund.

Bochike supports prepaid orders and Cash on Delivery (COD), subject to eligibility.

Online Payments

Online payments are processed through Razorpay using the payment options made available at checkout.

Available methods may include supported UPI, cards, net banking or other methods shown by the payment service.

Cash on Delivery

COD is available only for eligible orders and serviceable locations.

COD eligibility may depend on order value, destination, product type and courier support.

Transaction Security

Payment processing may require verification through the payment service provider.

Any refund relating to a payment transaction will be handled according to the applicable refund terms and legal requirements.

Bochike arranges shipping to serviceable locations within India and selected international destinations available during checkout.

Shipping charges are calculated and displayed before order confirmation.

Dispatch and delivery estimates depend on:

• Order processing requirements
• Availability of purchased products
• Shipping destination
• Courier serviceability
• Public holidays
• International customs clearance
• Unexpected logistical disruptions

Any delivery estimate communicated at checkout or after dispatch should be treated according to its stated conditions.

If an agreed delivery commitment cannot be met, customers retain the remedies available under applicable law.

International purchases may be accepted from destinations supported during checkout.

Availability depends on international courier services, payment support, product eligibility and import regulations.

Customs Duties and Import Taxes

Unless a different arrangement is expressly stated at checkout, customers are responsible for applicable import duties, destination-country taxes and customs clearance charges, to the extent permitted by applicable law.

Such charges may be collected by customs authorities, couriers or other authorized service providers.

Customers are responsible for providing correct delivery information and complying with relevant import requirements.

Mandatory consumer protections under applicable laws remain unaffected.

Bochike offers customized apparel through its website, including selected personalized or printed clothing products.

Customers submitting custom orders should carefully verify their requirements.

• Selected garment and size
• Color requirements
• Design or artwork
• Print positioning
• Order quantity
• Other agreed specifications

Customer-Submitted Designs

Customers must own or possess the necessary permission to use artwork, trademarks, photographs or logos submitted for printing.

Bochike may decline unlawful or infringing custom printing requests.

Production and Approval

Production requirements, design specifications, costs and applicable timelines should be confirmed before production.

Custom Order Cancellation

Cancellation conditions for customized clothing are determined case by case and communicated to the customer before the order is accepted.

Relevant considerations may include whether artwork has been approved, materials have been prepared, printing has started or the order has been dispatched.

Any agreed custom order restrictions remain subject to mandatory consumer rights.

Customers may request cancellation of eligible ready-made product orders before dispatch.

To request cancellation, contact Bochike support and provide your order number.

An order is considered dispatched when it has been handed to the shipping or courier provider.

Once dispatched, the normal pre-dispatch cancellation process may not be available.

Eligible post-dispatch concerns may instead be considered under the applicable returns procedure and law.

For customized products, the separately agreed cancellation conditions apply.

Bochike will not impose cancellation charges contrary to applicable Indian e-commerce rules.

A cancellation request is complete once confirmed by our team, subject to applicable rights.

Bochike offers a seven-calendar-day request period for voluntary returns of eligible ready-made clothing products.

The seven-day period begins on the date of delivery.

Standard Return Eligibility

For voluntary returns, products should normally be unused, unwashed, and not substantially worn beyond reasonable inspection or fitting.

Original product tags should remain attached, where applicable.

Customized Products

Voluntary returns of personalized or made-to-order products may be restricted under terms disclosed before purchase.

Defective or Incorrect Products

The seven-day voluntary return window does not limit statutory remedies for defective, damaged, incorrect or materially misdescribed products.

Customers should contact support with their order number and details of the issue.

Exchanges

Requests for a replacement size or product will be reviewed according to product eligibility, availability and applicable law.

Any applicable voluntary return or exchange shipping charge must be communicated before the customer proceeds.

Eligible refunds may arise from approved returns, valid order cancellations, product unavailability or other circumstances requiring a refund under applicable law.

Refund Processing Timeline

Prepaid Orders

Refunds will generally be processed to the original payment method where feasible.

Cash on Delivery Orders

Where a COD refund is due, the refund may be made by bank transfer or another mutually agreed appropriate method.

Bank Processing Time

Financial institutions and payment providers may require additional time to credit a refund after it has been processed.

Refunds and deductions will be handled fairly and in accordance with applicable consumer laws.

Bochike may offer discounts, coupon codes, sales and promotional campaigns.

Promotional offers may be subject to disclosed terms such as:

• Offer validity dates
• Eligible products
• Minimum order amounts
• Maximum discount limits
• Single-use restrictions
• Conditions on combining offers

Promotional benefits cannot automatically be exchanged for cash.

Bochike may investigate fraudulent promotion misuse and correct technical errors, while honoring applicable consumer rights.

Original materials owned by New Day Enterprises or used under appropriate license may include:

• Bochike branding and logos
• Original clothing designs
• Website text and graphics
• Original product photographs
• Promotional creative material
• Other protected brand assets

These materials are protected by applicable intellectual property laws.

Unauthorized reproduction, distribution or commercial exploitation is prohibited except where legally permitted.

Third-party trademarks, characters, logos and other protected material remain the property of their respective owners.

Users agree not to engage in activities that interfere with the proper operation of Bochike.

Prohibited activities include:

• Fraudulent purchases
• Unauthorized account access
• Malicious software distribution
• Impersonation
• Unlawful use of customer information
• Unauthorized copying of protected content
• Fraudulent promotional activity
• Illegal custom-printing requests

Bochike may take reasonable lawful measures in response to serious misuse.

Bochike collects and processes information needed for account management, order processing, payments, delivery, customer support and other lawful purposes.

Information may include customer names, contact information, delivery details, order records and payment transaction information.

Our Privacy Policy explains how personal information is collected, used, shared, stored and protected.

Where required by law, relevant consent and data protection obligations will apply.

Bochike may use external service providers to operate its online store.

These may include:

• Razorpay for payment processing
• Courier and shipping providers
• Website hosting services
• Customer communication systems
• Other operational service providers

Third-party providers may be subject to their own applicable contractual and privacy requirements.

Our use of third-party services does not remove responsibilities imposed on Bochike by law.

We aim to maintain a reliable and accessible shopping platform.

Temporary interruptions may occur because of:

• Scheduled maintenance
• Website updates
• Technical errors
• Hosting disruptions
• Internet connectivity issues
• Other unforeseen events

We may update website features and information when necessary.

Nothing in this section removes statutory rights or liability that cannot legally be excluded.

Bochike respects applicable consumer protection laws.

Nothing in these Terms & Conditions removes rights or remedies available under mandatory law.

To the extent legally permitted, New Day Enterprises is not responsible for losses caused solely by circumstances outside its reasonable control.

This provision does not exclude liability for fraud, unlawful conduct, defective goods, or other responsibilities that cannot legally be excluded.

Customers retain applicable rights concerning defective, incorrect, misrepresented, undelivered or improperly fulfilled orders.

Bochike may update these Terms & Conditions as its products, services, operations or legal obligations change.

Updated terms will appear on this page with a revised date.

Where required, material changes will be communicated appropriately.

Changes will not be applied retroactively to unlawfully remove rights arising from existing transactions.

These Terms & Conditions are governed by the applicable laws of India.

Customers are encouraged to contact our support team first when raising a complaint or dispute.

Any unresolved dispute may be brought before a court, consumer commission or other authority having jurisdiction under applicable law.

Nothing in these terms restricts a customer's statutory right to seek an appropriate legal remedy.

International customers may also benefit from mandatory protections applicable to their particular transaction.

Bochike customers can raise concerns regarding orders, payments, product quality, delivery, cancellations, refunds or other services.

Please provide your order number and relevant details when submitting a complaint.

Consumer Complaint Handling

Under applicable Indian e-commerce requirements, consumer complaints are to be acknowledged within 48 hours and resolved within one month from receipt, subject to the governing rules.

The grievance contact for Bochike is:

Customers may also approach competent consumer authorities where permitted under applicable law.

For any questions about these Terms & Conditions, product purchases, or customer support, please contact:

Customers are encouraged to retain their order confirmation and relevant transaction records when requesting assistance.