SHIPPING &
DELIVERY.

This policy applies to purchases made directly through the official Bochike website.

Our products include:

• Oversized T-shirts
• Regular and graphic T-shirts
• Polo T-shirts
• Lowers and casual bottom wear
• Other ready-made clothing
• Customized and personalized apparel

Shipping availability and delivery arrangements may differ according to product, destination and order requirements.

All shipping terms are subject to applicable consumer protection laws.

Bochike offers shipping to eligible serviceable PIN codes across India.

Availability depends on the shipping services operating in the customer's delivery area.

Some remote locations may have limited courier coverage, delivery options or longer estimated delivery periods.

Customers should provide accurate address and PIN code information when placing an order.

If a destination cannot be served, our team will communicate the available options and any applicable refund.

Bochike supports international orders to selected destinations available during checkout.

International shipping availability may depend on:

• Destination country
• International courier coverage
• Payment service availability
• Product eligibility
• Export and import restrictions
• Customs regulations

The international destinations supported for a particular order are determined by the shipping options available during checkout.

Customers should not assume that delivery is available to every country worldwide.

Orders are prepared for dispatch after receipt and any necessary order or payment verification.

Processing may involve:

• Checking the order details
• Confirming inventory availability
• Preparing the selected products
• Inspecting products before packing
• Packaging the shipment
• Handing the parcel to a courier

Processing time may vary depending on stock availability, product type, order volume and operational conditions.

Where an estimated dispatch period is provided during purchase or order confirmation, that estimate should be interpreted according to its stated conditions.

If an order cannot be prepared or fulfilled, we will contact the customer regarding an appropriate resolution or refund.

Delivery estimates vary according to the shipping destination, product availability and selected courier service.

Where available, estimated delivery information will be communicated during checkout, through order confirmation or subsequent shipment updates.

India Deliveries

Domestic delivery estimates depend on the destination PIN code and courier network.

International Deliveries

International delivery may take additional time due to customs processing, international transportation and destination-country logistics.

Shipping charges for Bochike orders are calculated and displayed during checkout.

The applicable charge may depend on:

• Delivery destination
• Selected delivery service
• Order value
• Product weight or package dimensions
• Available shipping arrangements

The final payable amount will include the shipping fees applicable to the selected purchase.

Customers will be informed of compulsory charges before confirming an order.

Promotional shipping discounts, if available, will be subject to their disclosed conditions.

After placing an order, customers may receive confirmation through an available communication channel.

An order is considered dispatched when the parcel has been handed to the relevant courier or shipping provider.

Processing confirmation does not necessarily mean that the shipment has been dispatched.

Where courier tracking is available, shipment information may be communicated through email, SMS or another supported notification method.

Shipment updates may include:

• Order reference number
• Courier details
• Shipment tracking reference
• Dispatch confirmation
• Transit status
• Delivery attempts
• Delivery confirmation

Tracking information may take some time to appear after courier handover.

Customers requiring shipment assistance may contact support with their order number.

Bochike accepts prepaid payments through Razorpay and supports Cash on Delivery (COD) for eligible purchases.

Prepaid Orders

Prepaid orders may undergo payment confirmation before fulfillment.

Cash on Delivery

COD availability depends on courier support, product eligibility and delivery location.

Customers should be available to receive their COD parcel and pay the applicable order amount upon delivery.

COD may not be supported for every location or international destination.

Payment methods and any applicable charges will be displayed during checkout.

Customized apparel may require additional production and preparation before dispatch.

Relevant steps may include:

• Reviewing customer artwork
• Confirming design details
• Preparing printing materials
• Printing or garment customization
• Checking finished products
• Packaging and courier handover

Custom production timelines may vary depending on design complexity, quantity, material availability and agreed specifications.

Order-specific production and fulfillment information should be communicated before the customer confirms a custom order.

International shipments may be subject to customs duties, import taxes, clearance costs and other applicable destination charges.

Unless a different arrangement is expressly disclosed during checkout, these charges are payable by the international customer, to the extent permitted by applicable law.

Import duties and destination taxes may be collected by customs authorities, courier providers or other authorized parties.

Customs clearance can affect delivery estimates. Mandatory consumer rights remain unaffected.

Customers must provide accurate and complete delivery information during checkout.

This may include:

• Recipient name
• Building or house number
• Street and locality
• City and state
• PIN or postal code
• Country
• Valid phone number

If you notice an error in your shipping address, contact Bochike promptly.

Address updates may not be possible once the package has been dispatched.

Customers may request an address correction before dispatch.

Whether a change can be made depends on the order's fulfillment status and available shipping arrangements.

After courier handover, address changes may be restricted by the delivery provider.

If an address change causes an additional lawful charge, the amount will be communicated before the customer agrees to proceed.

Orders may occasionally experience delays due to factors such as:

• Weather conditions
• Public holidays
• Courier operational disruptions
• Transport restrictions
• Customs processing
• Inventory issues
• Other unforeseen circumstances

If an order is significantly delayed, customers may contact our support team for assistance.

We will review the available shipment information and provide an appropriate response.

This policy does not eliminate applicable remedies for failure to fulfill agreed delivery obligations.

Delivery may be unsuccessful if the recipient is unavailable or the address cannot be located.

Courier companies may attempt redelivery depending on their operational arrangements.

If a shipment cannot be delivered, it may be returned to the sender.

Bochike will review the circumstances and explain the available options for redelivery, cancellation or refund.

Additional charges, if applicable, must be disclosed and legally permissible.

If your order is not delivered or appears to be lost, please contact Bochike support with your order number.

We may investigate the matter with the shipping provider, including shipment tracking and delivery records.

If an order is confirmed lost or undelivered, Bochike will provide the appropriate remedy under applicable law.

Courier-related problems do not automatically remove Bochike's consumer-facing legal obligations.

If shipment tracking indicates delivery but the customer has not received the package, contact support promptly.

Please provide the relevant order number and details of the delivery concern.

Bochike may review courier records, delivery confirmation and other relevant information.

The matter will be addressed according to the circumstances and applicable law.

If a shipment arrives damaged or contains an incorrect or missing product, contact Bochike customer support.

Helpful information may include:

• Order number
• Description of the issue
• Photographs where available
• Relevant package details

An unboxing video may help explain the issue but is not mandatory for a legitimate consumer complaint.

Appropriate replacement, refund or other remedies will apply in accordance with consumer protection law.

Orders containing several products may occasionally require separate packages or shipments.

Such arrangements may depend on stock availability, preparation requirements and logistics.

If an order requires separate shipments, relevant updates should be communicated to the customer.

Additional compulsory charges will not be imposed without appropriate disclosure.

Customers may request cancellation of eligible ready-made product orders before dispatch.

A cancellation request should be submitted promptly using the official Bochike support contact details.

Once an order is dispatched, the ordinary pre-dispatch cancellation process may no longer be available.

Customized order cancellation conditions are determined case by case and disclosed before acceptance.

All cancellation and refund rights remain subject to applicable law.

Bochike offers a seven-calendar-day voluntary return request period for eligible ready-made clothing, beginning from delivery.

Return requests must follow the applicable conditions described in our Return, Refund & Exchange Policy.

Customized clothing may have different voluntary return conditions disclosed before purchase.

Legal remedies for damaged, incorrect, defective or misdescribed goods are not restricted by the voluntary return period.

Refunds may be appropriate for valid order cancellations, lost or unfulfilled shipments and other legally eligible circumstances.

Bochike processes approved refunds within seven business days of approval, unless a shorter period is required by law.

Banks and payment providers may require additional time to credit funds after processing.

Refund amounts and eligible charges will be determined according to the order circumstances and applicable law.

To help ensure smooth delivery, customers should:

• Provide accurate shipping information.
• Verify the delivery address and postal code.
• Maintain a reachable contact number.
• Review order information before checkout.
• Contact support promptly regarding necessary corrections.
• Provide order details when requesting assistance.

These responsibilities do not eliminate statutory consumer protections.

Bochike recognizes applicable rights under Indian consumer protection laws and other mandatory laws relevant to a purchase.

This Shipping Policy does not remove remedies relating to non-delivery, defective products, incorrect fulfillment or other legally recognized claims.

Where mandatory law conflicts with a policy provision, the applicable legal requirement will prevail.

Bochike may update this Shipping & Delivery Policy as its operations, courier services, product range or legal obligations change.

Updated information will be published with a revised date.

Changes will not be applied retroactively to unlawfully remove rights relating to previously accepted orders.

Customers may contact Bochike regarding dispatch, delivery, missing parcels, courier issues or other concerns.

Under applicable Indian e-commerce requirements, consumer complaints must be acknowledged within 48 hours and redressed within one month of receipt.

Please include your order reference and relevant shipping details when contacting customer support.

Customers may seek remedies from competent consumer authorities as permitted by law.