PRIVACY
POLICY.

Bochike is a clothing and streetwear brand operated by New Day Enterprises, a partnership business based in New Delhi, India.

Our products include ready-made T-shirts, polo T-shirts, lowers, printed apparel and customized clothing.

This Privacy Policy applies when you:

• Visit or browse bochike.com.
• Create or access an account.
• Place an order.
• Submit personalized clothing designs.
• Contact customer support.
• Request a cancellation or refund.
• Communicate with us about our products.

The information collected depends on how customers use our services.

Personal and Contact Details

• Full name
• Email address
• Mobile phone number
• Shipping and billing addresses
• City, state, country and postal code

Customer Account Information

Since account registration is required for checkout, we collect information necessary to establish and maintain customer accounts.

This may include account identifiers, authentication-related information, saved addresses and order history.

Purchase and Transaction Details

• Ordered products and quantities
• Selected sizes and colors
• Order reference numbers
• Order dates and amounts
• Payment confirmation and status
• Delivery and tracking information
• Return and refund history

Customized Clothing Information

Customers ordering customized apparel may supply artwork, photographs, logos, text, sizing details and printing instructions.

Technical Information

Website hosting, security and shopping systems may process IP addresses, browser information, device details, session identifiers, error logs and website interaction data.

Customer Communications

When customers contact support, the contents of the inquiry and related order information may be processed to provide assistance.

Information may reach Bochike through the following methods.

We aim to collect information relevant to the services requested and the purposes disclosed in this policy.

Personal information is processed for purposes related to operating the Bochike online store.

• Registering customer accounts.
• Authenticating account access.
• Processing product orders.
• Verifying payment transactions.
• Preparing customized products.
• Arranging shipping and delivery.
• Providing order updates.
• Handling cancellations and refunds.
• Responding to customer complaints.
• Protecting accounts against misuse.
• Maintaining business records.
• Complying with legal obligations.
• Performing website analytics where enabled and lawfully permitted.
• Sending optional promotional communications where appropriately authorized.

Personal information will be handled according to applicable law, including consent requirements where they apply.

Bochike requires customers to register an account before completing purchases.

Account information helps identify customers, manage orders, maintain shipping details and provide order-related support.

Customers are encouraged to:

• Create strong passwords.
• Keep login information confidential.
• Use accurate contact details.
• Sign out of shared devices.
• Report suspected unauthorized access.

Account authentication data should be processed through appropriate secure systems. Bochike personnel do not need customers' passwords to provide support.

Bochike offers prepaid payments through Razorpay and Cash on Delivery for eligible orders.

Prepaid Transactions

Razorpay processes online payment transactions made through available checkout methods.

Payment information may be transmitted to Razorpay and relevant banking or payment network participants to authorize and complete a transaction.

Bochike may receive payment confirmation, transaction references, payment status and other information required for order administration.

Sensitive payment credentials entered into a payment provider's secure payment interface are processed according to the applicable provider's systems and legal obligations.

Cash on Delivery

For COD orders, necessary delivery and order-value information may be shared with delivery providers to arrange delivery and payment collection.

Bochike's website may use cookies and related technologies for shopping functionality, customer sessions and security.

Essential Cookies

These may support shopping carts, customer login sessions, checkout processes and website security.

Preference Cookies

Where enabled, these may remember certain website or user preferences.

Analytics Technologies

If analytics tools are enabled, they may process website usage information to help assess performance and improve user experience.

Advertising Technologies

If advertising measurement or remarketing tools are installed, they may process relevant identifiers or interaction data, subject to applicable legal requirements and consent.

Cookie Controls

Customers may manage certain cookies through browser settings. Where the website provides additional cookie preference controls, those controls may also be used.

Disabling essential session cookies may affect website functionality, including shopping carts or account login.

To operate an online clothing business, information may need to be shared with appropriate service providers.

Such providers may include:

• Razorpay and payment participants.
• Delivery and logistics providers.
• Website hosting providers.
• Website maintenance services.
• Email and customer support services.
• Analytics or advertising providers where such tools are used.
• Professional advisers and legally authorized authorities where necessary.

Information disclosed should be limited to what is relevant for the identified purpose.

Service providers processing information on Bochike's behalf should be subject to appropriate privacy and security arrangements.

Any disclosure of information for independent third-party marketing must comply with applicable transparency, consent and other legal requirements.

Bochike provides shipping to eligible locations in India and selected international destinations available at checkout.

To deliver an order, we may share the following information with appropriate logistics providers:

• Customer or recipient name
• Shipping address
• Contact phone number
• Order reference
• Package and shipment details
• COD amount where applicable

Delivery partners may generate shipping updates, delivery confirmation records and failed-attempt notices.

Relevant shipment information may be used to resolve delivery concerns.

Bochike allows customers to order customized clothing through its website.

When you submit artwork or specifications for personalized apparel, we process the material as needed to review, prepare and fulfill the custom order.

Submitted materials may include:

• Artwork and graphics
• Uploaded photographs
• Text and names
• Logos
• Print position instructions
• Measurements and other specifications

Customers should avoid uploading unnecessary sensitive personal information.

Personal photographs and other identifiable content provided for a custom order should not be used for unrelated promotional activities without appropriate permission or another lawful basis.

Artwork may be shared with appropriate production providers where necessary to fulfill a custom clothing order.

Bochike may serve customers in destinations outside India where international checkout and delivery are available.

Customer information may be processed across borders by payment networks, delivery providers, hosting services and other authorized providers.

International data processing is subject to applicable legal requirements, restrictions and safeguards.

Customers located in other countries may have additional privacy rights under laws applicable to their personal information.

Bochike will address applicable requests and obligations according to the relevant law.

Bochike may offer communications relating to new clothing collections, offers, brand announcements and promotional campaigns.

Optional marketing messages must be sent in accordance with applicable consent and communication rules.

Where customers have subscribed to marketing, they may request to stop optional promotional messages through an available opt-out process or by contacting us.

Necessary communications concerning purchases, refunds, account security or delivery may continue where permitted or required by law.

Bochike retains personal information for purposes related to providing services and meeting applicable obligations.

Retention needs may vary according to the type of information.

• Account information may be required while an account remains active.
• Transaction records may be retained for applicable tax and accounting requirements.
• Order details may be needed for returns, refunds and customer support.
• Security records may be retained for lawful security purposes.
• Complaint records may be retained for resolution and applicable legal obligations.

When personal information is no longer needed, it should be deleted or anonymized, unless applicable law requires or permits continued retention.

A deletion request may therefore not result in immediate erasure of records that must legally be retained.

Bochike recognizes the importance of protecting customer information against unauthorized access, disclosure, modification and loss.

Appropriate safeguards may include controls addressing:

• Secure customer authentication
• Administrative access permissions
• Payment processing security
• Website software updates
• Hosting and data protection
• Detection of suspicious activity
• Backup and recovery measures
• Access to customer records

The measures used should be appropriate to the information involved, operational risks and applicable legal requirements.

No website or internet communication system can guarantee protection against every potential security incident.

Where a personal data breach occurs, required corrective steps and notifications will be governed by applicable law.

Depending on the law applicable to your personal information, you may have rights relating to its processing.

These may include:

• Requesting information about personal data processing.
• Seeking correction of inaccurate information.
• Updating incomplete customer information.
• Requesting erasure of eligible information.
• Withdrawing consent where applicable.
• Raising a privacy grievance.
• Exercising other rights available under applicable law.

Legal conditions and exceptions may apply to certain requests.

Customers may request account closure and deletion of eligible personal information by contacting Bochike.

We may need to verify the identity of the person making the request before disclosing, modifying or deleting account information.

Some transaction, tax, security and dispute records may need to be retained according to applicable law.

Account deletion may also affect access to previous order records or account-based services.

We will handle eligible requests in accordance with the relevant legal requirements.

Bochike sells clothing and does not intend to collect or process children's personal information unlawfully.

Where applicable law requires parental or guardian consent for processing a child's personal data, the appropriate requirements apply.

Parents or guardians with concerns about information relating to a child may contact our privacy support.

Where processing is identified as unlawful, appropriate corrective action will be taken.

Customers may interact with Bochike through social media platforms, messaging services or other third-party channels.

Such platforms may process information according to their independent practices and legal obligations.

Information shared with Bochike through those services may be used to respond to customer inquiries, review product requests or provide support.

Customers should avoid publicly sharing account credentials, complete payment details or other sensitive information.

New Day Enterprises operates from India and is subject to applicable laws and regulatory requirements.

Personal information may need to be preserved or disclosed in response to a valid legal obligation, lawful authority request or legally recognized dispute-resolution process.

Such processing should be limited to what is necessary and legally permitted.

Bochike will adapt its data practices as additional applicable legal requirements come into force.

Bochike may revise this Privacy Policy when business operations, technologies, services or applicable laws change.

The revised version will be displayed on this page with an updated effective date.

Additional notice or consent will be provided where legally required.

Visitors are encouraged to review the policy periodically.

Customers may contact Bochike with concerns about personal information, account records, privacy requests or related services.

Privacy-related grievances will be handled in accordance with applicable data protection requirements.

Consumer complaints under the applicable Indian e-commerce rules are to be acknowledged within 48 hours and redressed within one month of receipt.

Customers may approach competent regulatory or legal authorities where applicable law provides that right.

If you have questions about this Privacy Policy, how your information is processed, or how to submit a request, contact us using these details.