RETURNS.
REFUNDS.
EXCHANGES.

This policy applies to eligible products purchased directly from bochike.com.

Our clothing categories include:

• Oversized T-shirts
• Regular-fit T-shirts
• Graphic and printed T-shirts
• Polo T-shirts
• Lowers and casual bottom wear
• Other ready-made clothing
• Customized and personalized apparel

Purchases made through third-party marketplaces may follow the relevant marketplace return procedure, without restricting mandatory consumer rights.

Customers can request a voluntary return for eligible ready-made clothing within seven calendar days from the date of delivery.

The delivery date is the date on which the product is received by the customer or an authorized recipient.

This window applies to ordinary voluntary returns, such as a change of mind. It does not limit your legal rights concerning damaged, defective, incorrect or materially misdescribed products.

For a voluntary return, the product should normally meet these conditions:

• It has not been washed.
• It has not been substantially worn beyond reasonable fitting or inspection.
• It has not been altered or intentionally damaged.
• Original tags remain attached, where applicable.
• The customer can provide an order reference or other proof of purchase.
• The request is made within seven calendar days of delivery.

Please preserve the original product packaging where reasonably possible.

These conditions do not automatically disqualify a genuine claim for a faulty or incorrect product.

Certain products may have different voluntary return conditions where these are clearly disclosed before purchase.

Such products may include:

• Customized and personalized apparel.
• Made-to-order clothing.
• Specially prepared bulk-printing orders.
• Items explicitly sold under a disclosed final-sale condition, where legally permitted.

Products that have been substantially worn, washed, altered or damaged through improper customer use may also be ineligible for voluntary return.

Special conditions cannot be used to deny legally required remedies for defective, incorrect or materially misrepresented items.

If your clothing does not fit as expected, you may contact Bochike to request a size exchange.

Requests for voluntary size exchanges should be submitted within seven calendar days of delivery.

Exchange availability depends on:

• Product eligibility
• Condition of the original item
• Availability of the requested size
• Available shipping arrangements

A size exchange is not guaranteed if the desired replacement is unavailable. Our team will explain any suitable available alternatives.

If you receive an item that is damaged, defective, incorrect or materially different from its description, please contact our team promptly.

Provide the following details:

• Order number
• Registered customer name
• Description of the issue
• Clear photographs, if available and relevant
• Any other relevant product or delivery information

An unboxing video may help explain a problem, but it is not mandatory for raising a valid complaint.

We will investigate the issue and provide the appropriate remedy, which may include a replacement, refund or other solution as required by law.

Bochike handles return and exchange requests through its customer support channels.

Please wait for return instructions before sending your item, as the return destination may differ from the business location.

The available return process depends on your delivery location, courier serviceability, product type and reason for return.

Where a courier collection service is available, our team may provide the relevant pickup instructions.

Where collection is unavailable, our team will explain an appropriate alternative return method.

Customers should package returns securely to help prevent damage during transportation.

Bochike does not guarantee free doorstep collection for every voluntary return.

Shipping responsibility depends on the reason for the return.

Voluntary Returns

For a change-of-mind return or customer-requested size exchange, available shipping arrangements and any applicable charges will be explained before the return proceeds.

Incorrect or Defective Products

Where Bochike supplies defective, incorrect or materially misdescribed products, return shipping and related remedies will be handled according to applicable law.

Bochike will not apply undisclosed or unlawful deductions to an eligible refund.

Returned products may be examined to establish their identity, condition and the reason for return.

For voluntary returns, the review may consider whether the product has been washed, substantially worn, altered or damaged.

If a voluntary return does not meet the disclosed eligibility conditions, our team will explain the reason and the available next steps.

A legitimate statutory consumer claim will not be denied solely because an unboxing video is unavailable.

Approved refunds are processed within seven business days of refund approval, unless applicable law requires a shorter period.

For returned products, approval may follow receipt and appropriate assessment of the item.

For eligible order cancellations, approval may take place once cancellation is confirmed.

Refund timing will remain subject to mandatory legal requirements.

Prepaid Orders

Where feasible, approved refunds will be directed to the original payment method used for the purchase.

Online transactions are processed through Razorpay. Applicable payment processing procedures may affect how a refund is credited.

Cash on Delivery Orders

For COD purchases, refunds may be issued by bank transfer or another mutually agreed appropriate method.

Bochike may request reasonable information needed to complete a COD refund safely.

Never send passwords, banking PINs or OTPs to request a refund.

The refundable amount depends on the reason for the return and applicable consumer rights.

For eligible voluntary returns, any lawful previously disclosed return shipping charges may be taken into account.

Where a refund is owed because of a defective, incorrect, misdescribed or unfulfilled order, the appropriate statutory remedies apply.

Refund calculations will not include unauthorized charges or unlawful deductions.

Bochike offers customized clothing through its website.

Products prepared according to customer-supplied artwork, personalization or individual specifications may have different voluntary return conditions.

The applicable arrangements for a custom order will be determined case by case and disclosed before order acceptance.

Factors may include:

• Whether production has begun
• Whether artwork has been approved
• Materials already prepared
• Order-specific printing requirements
• Whether the order has been dispatched

If a customized item is defective, incorrect or materially different from agreed specifications, applicable consumer remedies remain available.

Orders containing several products may require individual evaluation when only part of an order is returned.

Customers should identify the specific items for which a return or exchange is requested.

Bulk customized orders may have additional individually agreed conditions disclosed before purchase.

Any refund or replacement will reflect the eligible products and applicable law.

Products purchased during promotional sales may be subject to special voluntary return conditions where clearly disclosed before purchase.

Discounts do not remove statutory rights relating to defective, damaged, incorrect or misdescribed products.

Where a refund is payable, its amount will be assessed using the actual transaction details and applicable legal rules.

Bochike may accept international orders from destinations supported during checkout.

International returns can involve additional shipping, customs and import procedures.

Customers should contact our team before arranging any international return.

Voluntary international return availability and applicable shipping arrangements depend on the destination and order conditions disclosed before purchase.

Customers are responsible for import duties and destination taxes according to the international shipping terms disclosed at checkout, subject to mandatory law.

Any applicable rights under consumer protection laws in the relevant country remain unaffected.

If your package does not arrive or appears lost during delivery, contact Bochike with your order number.

We may investigate the matter with the shipping provider.

If an order is confirmed lost or undelivered, we will provide the appropriate remedy under applicable law.

Courier issues do not automatically remove Bochike's legal obligations to customers.

If you receive a different product, incorrect size, incomplete order or missing item, please contact support.

Provide relevant order information, and photographs where available.

Our team will review the discrepancy and arrange the appropriate correction or other legally required remedy.

Customers may request cancellation of eligible ready-made clothing orders before dispatch.

Once an order has been dispatched, the ordinary pre-dispatch cancellation process may no longer be available.

After delivery, eligible products may be considered under the applicable seven-day voluntary return conditions.

Customized order cancellation conditions are agreed case by case before order acceptance.

Mandatory cancellation and refund rights remain unaffected.

To help us handle your request efficiently, please:

• Provide an accurate order number.
• Explain the issue clearly.
• Contact support within the applicable voluntary return period.
• Follow reasonable return instructions.
• Package items securely when returning them.
• Avoid including unrelated personal items in return packages.

These responsibilities do not replace or limit legal consumer protections.

This policy is subject to applicable Indian consumer protection laws and other mandatory laws relevant to a particular purchase.

Nothing in this policy excludes remedies for defective, damaged, incorrectly supplied or materially misrepresented products where those remedies are legally required.

If any provision conflicts with mandatory consumer protection requirements, those legal requirements will prevail.

Bochike may update this policy as products, business operations or legal requirements change.

Updated terms will be displayed on this page with a revised date.

Changes will not be applied retroactively in a way that unlawfully removes existing customer rights.

Customers can raise complaints concerning returns, refunds, exchanges, damaged goods or customer support.

Under the applicable Indian e-commerce rules, consumer grievances must be acknowledged within 48 hours and redressed within one month of receipt.

Complaints will be reviewed using available order information and relevant evidence.

Customers may also pursue remedies before competent consumer authorities where permitted by law.

For any questions about this policy, please contact:

Please keep your order confirmation and relevant details when contacting support.