GOT
QUESTIONS?
We've got answers. From choosing your fit to placing orders, shipping, payments and returns — everything you need to know about shopping with Bochike.
ANSWERS WITHOUT THE WAIT.
Find answers to frequently asked questions about Bochike products and shopping. Select any question below to read its answer.
ABOUT BOCHIKE
What is Bochike?
Bochike is a homegrown Indian streetwear clothing brand operated by New Day Enterprises, a partnership business based in New Delhi, India.
We offer ready-made and customized clothing, with a focus on contemporary styles, comfort and individuality.
What types of clothing do you sell?
Our clothing categories include:
- Oversized T-shirts
- Regular and graphic T-shirts
- Polo T-shirts
- Lowers and casual bottom wear
- Printed streetwear
- Customized clothing
Available products, colors and sizes are shown on our website.
Where is Bochike based?
Bochike is based in New Delhi, India. Our clothing products are available for purchase through bochike.com.
Is Bochike an Indian brand?
Yes. Bochike is an Indian streetwear brand operated by New Day Enterprises, based in New Delhi.
PRODUCTS & SIZING
How do I choose the correct size?
Check the size chart and product measurements before placing an order.
Compare the chart with a T-shirt or garment you already own and like the fit of. Pay attention to chest width, length and shoulder measurements.
What is an oversized fit?
An oversized fit is designed to have a relaxed silhouette, wider body and often dropped shoulders compared with a regular-fit garment.
Check the individual size chart rather than automatically selecting a larger size.
What fabric do Bochike T-shirts use?
Fabric specifications differ by product. Selected Bochike heavyweight oversized T-shirts use 100% cotton, 240 GSM fabric.
Always review the relevant product description for its actual material and construction.
What does 240 GSM mean?
GSM means grams per square metre. It describes the weight of the fabric.
A 240 GSM T-shirt is generally considered heavyweight and tends to have a more structured appearance than a lightweight T-shirt.
How should I wash printed T-shirts?
Always follow the care label on your specific garment. For printed cotton T-shirts, washing inside out using cold water and a gentle cycle can help preserve the print.
Avoid ironing directly over printed areas and avoid harsh bleach.
Will colors look exactly the same as photos?
Product photographs are intended to represent the items accurately. Minor differences may occur because of screen settings, lighting and photography.
If a product is materially different from its description, applicable consumer remedies remain available.
ORDERS & PAYMENTS
How can I place an order?
Select a product, choose the available size and color, and add it to your cart.
Sign in or create an account, enter your address, review the payable amount and complete checkout.
Do I need an account to order?
Yes. Customer account registration is required for purchases through the Bochike website.
What payment methods are available?
Bochike offers prepaid payments processed through Razorpay and Cash on Delivery for eligible orders.
Available payment methods are displayed during checkout.
Is Cash on Delivery available?
Yes, COD is offered for eligible products and serviceable locations.
Its availability is determined during checkout based on the order and delivery location.
What should I do if my payment fails?
Check whether the transaction was debited and whether an order confirmation was received.
Avoid making repeated payments without checking the status. Contact Bochike support with the relevant order or transaction reference.
Never share your OTP, card PIN or bank password.
SHIPPING & DELIVERY
Does Bochike deliver across India?
Bochike ships to eligible serviceable PIN codes across India. Delivery availability depends on courier coverage.
Do you offer international shipping?
International orders are supported for selected destinations available during checkout.
Customers are responsible for applicable import duties and destination taxes unless otherwise disclosed at checkout, subject to applicable law.
How long will my order take to arrive?
Delivery time depends on your destination, product availability, preparation requirements and courier service.
Refer to the delivery estimate provided for your order. Customized clothing may require additional production time.
How much is the shipping charge?
Applicable shipping charges are calculated and displayed during checkout before you confirm your purchase.
How can I track my order?
Where courier tracking is available, the relevant tracking information may be shared through order updates.
You can also contact support with your order number for shipping assistance.
What if my order is delayed or missing?
Contact Bochike with your order number and a description of the issue.
Our team will review the available shipping information and assist with an appropriate resolution under applicable law.
RETURNS, REFUNDS & CANCELLATIONS
Can I return a product?
Eligible ready-made clothing can be submitted for voluntary return within seven calendar days of delivery.
Standard return conditions apply. Legal remedies for defective, damaged or incorrect products remain unaffected.
Can I exchange my T-shirt for another size?
You may request a size exchange within seven calendar days of delivery.
Voluntary exchanges depend on product eligibility, condition and availability. Any applicable shipping charge will be explained before proceeding.
How long does a refund take?
Approved refunds are processed within seven business days after approval, unless a shorter period is required by law.
Banks and payment providers may take additional time to credit the funds.
Can I cancel my order?
Eligible ready-made orders may be cancelled before dispatch.
Contact support promptly with your order number. Customized order cancellation is assessed according to case-specific terms agreed before purchase.
What if I receive a damaged or incorrect item?
Contact our team with your order number, a description of the problem and photographs where available.
We will review the matter and provide an appropriate remedy in accordance with applicable law.
An unboxing video is not mandatory for a valid complaint.
Are return pickups free?
Free return pickup is not guaranteed for every voluntary return.
Pickup availability and applicable charges depend on the destination, courier arrangements and reason for return.
Our team will explain the applicable process before you proceed.
CUSTOM PRINTING
Does Bochike offer customized T-shirts?
Yes. Bochike offers selected customized clothing products through its website.
Available customization specifications are determined by the product and order requirements.
Can I use my own design or logo?
Customers may submit their own artwork for eligible customized products.
You must own or have permission to use any copyrighted artwork, logo or other protected design submitted for printing.
Can I cancel a customized clothing order?
Custom order cancellation conditions are determined case by case and communicated before the order is accepted.
Production status and the agreed specifications may affect cancellation eligibility. Mandatory consumer rights remain protected.
How long does custom clothing production take?
Production time varies depending on design requirements, quantity, availability of materials and production complexity.
Review the estimate provided for the specific custom order before confirming your purchase.
CUSTOMER SUPPORT
How can I contact Bochike?
You can contact Bochike using the details below.
Email: bochike.official@gmail.com
Phone / WhatsApp: +91 93155 77415
Who handles customer grievances?
Naveen Kumar is the designated grievance officer for Bochike.
Grievance Email: bochike.official@gmail.com
What information should I provide when contacting support?
Provide your order number, registered contact details and a clear description of the issue.
Include relevant photographs where helpful for product-related complaints. Do not share passwords, banking PINs or OTPs.
These FAQs summarize Bochike's shopping processes and policies. Order-specific conditions and mandatory consumer rights remain applicable.
STILL HAVE
QUESTIONS?
Need help choosing a size, checking an order or discussing custom clothing? Our team is here to help.
bochike.official@gmail.com
PHONE / WHATSAPP+91 93155 77415
GRIEVANCE OFFICERNaveen Kumar
LOCATIONNew Delhi, India
