ORDER
CANCELLATION.

This policy applies to orders placed directly through the official Bochike website.

The products covered include:

• Oversized T-shirts
• Regular-fit T-shirts
• Graphic and printed T-shirts
• Polo T-shirts
• Lowers and casual bottom wear
• Other ready-made apparel
• Customized and personalized clothing

Products purchased from third-party marketplaces may be subject to that marketplace's cancellation process, without restricting applicable consumer rights.

This policy should be read together with the conditions disclosed at checkout and applicable law.

Customers may cancel eligible ready-made product orders before they are dispatched.

An order is considered dispatched when the shipment is handed to the courier or shipping service provider.

Requests are checked against the actual order fulfillment status.

When an eligible cancellation is confirmed, the applicable refund will be arranged.

Mandatory statutory cancellation and refund rights remain unaffected.

Customers can submit cancellation requests through Bochike's customer support channels.

Include your order number, registered customer name and a clear cancellation request.

Sending a request does not itself mean that cancellation has been completed. Our team will communicate its outcome.

Once a shipment has been handed to the courier, cancellation through the standard pre-dispatch process may no longer be available.

Customers may still contact Bochike to discuss their options.

Depending on the order circumstances, an eligible product may be handled through the applicable return procedure after delivery.

Our seven-calendar-day voluntary return period applies to eligible ready-made clothing.

Nothing in this section removes statutory rights concerning non-delivery, damaged, defective or incorrectly supplied items.

Bochike processes prepaid payments through Razorpay.

A customer who has paid online may request cancellation before dispatch for an eligible order.

Once a valid cancellation is confirmed, an applicable refund will be arranged.

Refunds will generally be processed through the original payment method where feasible.

If the original payment route is unavailable, an appropriate alternative may be arranged with the customer.

Cash on Delivery is offered for eligible products and serviceable delivery locations.

Customers should request cancellation of unwanted COD orders before dispatch.

Where no advance payment has been collected, a valid COD cancellation normally does not require a refund.

Where any advance payment has been made, the applicable refund will be considered according to the order conditions and law.

We encourage customers to cancel unwanted COD orders promptly rather than waiting until delivery.

Bochike offers customized clothing through its website.

These orders may involve customer artwork, personalized prints, special specifications or made-to-order production.

Cancellation terms for customized products are determined case by case and disclosed before order acceptance.

Relevant considerations may include:

• Approval of submitted artwork
• Confirmation of final specifications
• Whether production has started
• Materials already prepared
• Progress of printing or customization
• Whether the order has been dispatched

These conditions do not restrict legal remedies for defective, incorrect or misrepresented customized products.

Bulk or personalized clothing orders may have order-specific production and cancellation terms.

Customers should review and confirm the relevant conditions before production begins.

Where cancellation is requested, the applicable arrangements will follow the agreed order conditions and mandatory law.

Bochike will not impose undisclosed or unlawful charges.

Where a cancellation refund is approved, Bochike will process the refund within seven business days of approval, unless a shorter deadline is required under applicable law.

Business days exclude Sundays and applicable public or banking holidays for refund processing.

Any mandatory refund period under applicable law takes precedence.

Online Payments

Approved refunds for Razorpay-processed orders will generally be directed to the original payment method where technically feasible.

Cash on Delivery

If a refund is due for a COD order, it may be completed through bank transfer or another mutually agreed appropriate method.

Security and Verification

Reasonable verification may be required to prevent fraudulent refund requests.

Bochike will not impose undisclosed or unlawful cancellation charges.

Under the applicable Indian e-commerce rules, a cancellation charge cannot be imposed on a consumer unless a similar charge is also borne by the e-commerce entity when it unilaterally cancels a purchase.

Any proposed charge must comply with applicable law and be properly disclosed before purchase.

Customers retain their statutory rights to challenge unfair or unlawful charges.

In certain circumstances, Bochike may need to cancel an order for legitimate reasons.

These may include:

• Product unavailability
• Payment verification problems
• Suspected fraudulent transactions
• Invalid or incomplete order details
• Shipping restrictions
• Genuine technical or pricing errors
• Other lawful fulfillment issues

If we cannot fulfill a paid order, the customer will be informed and an appropriate refund will be arranged.

Any cancellation by Bochike remains subject to applicable consumer protection laws.

Customers who wish to modify their order details should contact support as soon as possible.

Requested changes may concern:

• Product size
• Product color
• Ordered quantity
• Delivery address
• Other order details

Whether a change can be made depends on processing status, stock availability and shipping arrangements.

If a modification cannot be made, our team may explain whether cancellation and a new purchase are possible.

An order may contain several clothing products.

Customers who want to cancel only certain items should contact support before the affected items are dispatched.

Partial cancellation depends on the fulfillment status of those items and technical processing availability.

Where partial cancellation is approved, the applicable refund will reflect the cancelled items and relevant charges.

Products purchased during sales or promotional campaigns may be subject to conditions disclosed before purchase.

A promotional discount does not automatically remove the customer's cancellation or refund rights.

Where a valid refund is payable, the relevant amount will be determined using the actual transaction details and applicable law.

Bochike offers international shipping to eligible destinations available during checkout.

Eligible ready-made international orders may be cancelled before dispatch, subject to applicable purchase conditions and law.

Once an international shipment has been dispatched, cancellation may be affected by shipping arrangements and customs procedures.

Import duties, destination taxes and related charges are generally borne by the customer under the disclosed international order terms, subject to mandatory law.

Customers may also have mandatory cancellation rights under laws applicable in their destination country.

Where those rights apply, they will take precedence over conflicting voluntary cancellation restrictions.

If an eligible order is cancelled before dispatch, the applicable refund will be determined according to the cancelled purchase and relevant law.

Where a package has already been dispatched, the applicable return process may apply.

Shipping-related charges and deductions must be lawful and appropriately disclosed.

This provision does not limit remedies relating to defective goods or non-delivery.

After reviewing a cancellation request, Bochike will communicate the outcome using an available customer support channel.

Confirmation may include:

• Order reference number
• Cancellation status
• Refund eligibility
• Applicable refund amount
• Refund processing information
• Other necessary instructions

Customers are encouraged to retain the relevant communication until the matter has been resolved.

If an approved cancellation refund has not been received within the communicated period, contact Bochike with your order details.

We may review the refund status with Razorpay or the relevant financial service provider.

Bank and payment processing arrangements may affect when funds appear in the customer's account.

Where a legally prescribed deadline applies, that requirement will take precedence.

Bochike requires customer account registration for online purchases.

Cancelled order records may be retained for appropriate business, accounting, refund and legal purposes.

The handling of personal information related to cancellations is governed by our Privacy Policy and applicable law.

Bochike respects applicable consumer protection rights.

Nothing in this policy removes legally available remedies relating to defective, incorrect, misrepresented or undelivered products.

Any mandatory legal requirement takes precedence over a conflicting policy provision.

Customers can raise concerns through official support channels or pursue other available remedies under applicable law.

Bochike may update this Cancellation Policy when business operations, products, services or legal requirements change.

Changes will be reflected on this page with an updated date.

Revisions will not be applied retroactively to unlawfully remove rights from existing transactions.

If you believe your cancellation request has not been handled correctly, you may contact Bochike customer support.

Under the applicable Indian e-commerce rules, consumer grievances must be acknowledged within 48 hours and redressed within one month from receipt.

Customers may contact the designated grievance officer for assistance.

Additional remedies through competent consumer authorities remain available as provided by law.

For cancellations, payment concerns, refund requests or related complaints, please contact Bochike.

Please include your order number and relevant details when contacting our team.